About us
Prefect Controls is a small but ‘prefectly’ formed business that designs and manufactures heating control systems, kitchen safety devices and lighting controls.
Founded in 1997, Prefect has carved a specialist niche in the market and in recent years has experienced substantial growth.
Based in Sudbury, Suffolk, we have a national reach serving customers that run multi-occupancy dwellings such as student accommodation and hotels.
Our business
Our focus is on monitoring and saving energy and our products are responsible for cutting energy costs by up to 40%.
We have a large product range comprising heating, lighting and safety devices that have been specifically designed for our market.
Our flagship brands are Irus, Ecostat, HobSafe and HobSensus.
Irus is a centrally controlled system that minimises energy use in space and water heating. Managers can control individual rooms and water tanks, remotely, via our internet Portal. Environmental conditions are also monitored, and alerts are sent if unusual levels of Humidity, CO2, Light or Decibels are registered, or if water leaks are detected.
Ecostat provides the same room heating control as Irus, but is programmed locally using a dedicated infrared handset.
HobSafe is a timer that is connected to electric hobs and switches the unit off after a pre-determined time.
HobSensus has a 64-zone sensor that scans the cooking surface. If it detects dangerous temperature levels it will sound an alarm. If action is not taken the power to the hob will be cut. Likewise, if a hob is left on and the kitchen is unattended, HobSensus will turn it off after a pre-determined time.
The Prefect team
We are a quirky bunch of dedicated professionals’ intent on satisfying the unique requirements of each customer.
We have a ‘can do, hands on’ attitude across the board. Between us we bring technical, creative, resourceful, and methodical qualities to whichever roles we perform.
Our customers
We are predominantly a business-to-business organisation.
Our customers run multi-occupancy dwellings such as student accommodation, hotels, holiday parks and care homes.
Our brand
Cleverly simple.
A phrase that was coined in 1997, and still holds true today.
In everything we do, we endeavour to achieve maximum impact, effortlessly.
Design
We maximise functionality, and make it intuitive.
Manufacture
We develop complex electronics, that are reliable and robust.
Service
Individual customer requirements are understood, because of our experience.
Value
Our products achieve results, and are cost-effective.
Installation
Technically advanced configurations are quickly and efficiently connected.
Operation
Our products are sophisticated, but are easy to use.
Customer Service and Sales Co-ordinator
Job Type: Full time, Permanent
Location: Sudbury, Suffolk (office based) / Occasionally – On site (nationally)
Working Hours: 09:00 – 17:00
Salary: £30,000 – £35,000 per annum
Benefits:
- Company pension
- Complete support package for role
- Professional development training
- 20 days holiday plus generous Christmas break
- Annual performance related bonus
- Comfortable, attractive working environment.
The Role – Customer Service and Sales Coordinator:
Prefect Controls design clever but simple to use products that help our customers use energy – efficiently.
We have identified a market that has a unique requirement for control devices that limit the energy input to a room in terms of time and temperature, while retaining a comfortable environment. We recognise the urgency with which the climate crisis needs to be addressed and are part of the solution for using less energy.
As a result, our business has expanded, and we need to increase our capacity by relieving the workload of our Sales, Project Management, and Customer Service teams, with the appointment of a Customer Service and Sales Coordinator.
The role is pivotal in:
- Responding to, and co-ordinating regular sales enquiries
- Assisting our Sales and Project Managers in administering project enquiries
- Advising customers on the most appropriate products/systems for their requirements.
- Resolving customer’s issues.
Responsibilities:
- To advise customers regarding the function and purpose of our products
- To prepare quotations
- Coordinate sales activities between customers and our internal teams
- To liaise with our sales, projects, administration, and logistics/warehouse personnel
- To either resolve customer’s technical issues or signpost them to the appropriate internal teams.
Person Specification/requirements –
Our Customer Service and Sales Coordinator will:
- Be able to grasp a basic understanding of electrical/electronic functioning
- Be willing to learn about electrical circuits, loads, and configuration of equipment.
- Enjoy engaging with potential clients while demonstrating solutions.
- Be able to demonstrate an understanding of the more technical aspects of our systems.
- Provide a hands-on, can-do attitude and to like nothing better than solving problems.
- Organise and manage their workload effectively.
- Be punctual, well presented and a good team player.
Support for the role
As part of our tight-knit team the candidate can expect a complete support package with which to conduct their job;
- Knowledge transfer – from senior management – to understand the Prefect offering and be confident advising on best solutions and explaining the purpose/ functionality of products;
- IT support – ensuring communications and information storage/retrieval is efficient and seamless.
- Marketing support – Effective communication materials to convey how our solutions meet customer needs.
- Site Training – Visiting site will not be typical. However, to gain a more comprehensive understanding of our customers and products, we consider some site visits within the first few months of employment would be beneficial.
Please apply in writing to the address below; email Will Mills, Managing Director, attaching your CV; or use the application form to submit your details.
Prefect Controls Ltd. Unit 2 Church Field Business Park, Church Field Road, Sudbury, Suffolk CO10 2YF
