Operational Excellence
As the designers and manufacturers of remarkable systems, we want to ensure they are always delivering optimum performance.
Installation and operation are as much a part of the solution as the products
Our Project Management, Installation and After-Sales Teams work tirelessly to ensure our products are operating properly. But more importantly that you understand how to make the most of them to fulfil their exceptional potential in delivering real-world results.
For major projects we prefer to supply and install our products. However, if you have an installation team you would prefer to use, we can supply product directly, but, rest assured you can expect the same levels of support in maximising the effect of our systems.
For our Irus ecosystem we operate on either a Supply+Install or Supply+Commission basis.
Supply+Install
Our team arrive on site with all required materials, install and 'live commission' as the project progresses.
Supply+Commission
We provide the specified product to site and your preferred partner installs.
When installation is complete, we deliver and install the Main Interface Unit (MIFU), Commission the site and provide site-specific training for your team on how to gain optimal performance from our systems.
Supply+Install – Project Management
All Supply+Install projects begin with a no obligation, in-depth site survey.
- We assess the current electrical and communication infrastructure i.e. distribution boards, main comms.
rack etc. This minimises additional cabling and facilitates the most efficient cable runs between
communications infrastructure. - We assess communal areas (reception/study rooms/leisure spaces etc.) for heater specification and installation materials.
- We visit examples of each room type (bedroom, flat, cluster, studio, kitchen etc.). This enables accurate estimating of time and materials.
- We identify secure storage rooms for heaters/equipment, skip locations for disposal of debris, and install team welfare areas etc.
Specification
Following the survey and provision of a room list, a detailed Bill of Works is calculated, specifying heater types and output and number of controls required.
Quotation
This preliminary work ensures that the invoice for the final cost matches the quotation produced at this point.
Pre-installation meeting
On receipt of a purchase order, we initiate a meeting with the site team where Health and Safety documents and a detailed schedule of works are presented.
Project commencement
The Project Manager (PM) then leads the installation team to start the project. Live commissioning is carried out as the project progresses.
On-going communication
The PM is continually in contact with the Site Supervisor (SS) and Client making regular site visits and attending remote meetings until the installation is finished.
On completion, handover documents are delivered along with the training session.
Installation
Our team of highly trained, qualified and trusted engineers are familiar with working in the unusual conditions of multi-dwelling accommodation. Their courteous and friendly nature engenders regular 10/10 scores in our customer surveys.
Rooms are often occupied during installation which enables our teams to work year-round. It is imperative that rooms are left exactly as they are found (in some cases even tidier!)
- Project Managers hold regular client meetings to discuss progress and highlight issues that have arisen or are foreseen. Weekly progress reports are distributed between management and client.
- The team will Live Commission the site as the project progresses ensuring a smooth handover at the end of the project. This ensures the system is operating correctly as soon as it’s installed, minimising downtime of services.
- At the ‘End-of-project meeting’ the PM and SS will take the client on a site walk-round, and deliver the Handover Document containing specifications and certification.
- A training session is carried out (see training section).
Book a call to talk about your project.
Supply+Commission – Project Management
To provide a quotation for a Supply+Commission project we will require:
- LV Schematics of the electrical layout
- A room list of all room types and a heater schedule.
From this information we can supply a schematic for where Irus infrastructure is to be located, and a product schedule.
- Following receipt of order, product is delivered to site.
- Our Technical and Projects Team are available throughout the project to answer queries/solve issues.
Commissioning
- On completion a PM will deliver and install the MIFU, switch on, address each node, and test the system.
- A training session is carried out (see training section).
Book a call to talk about your project.
Training
On completion of every project the Project Manager will carry out a training session. It includes:
- An introduction to Prefect Controls, what can be
expected, who to contact etc. - A site-specific run through of which equipment is located
where, and what it does. - Instruction for operating the equipment.
- Instructions for logging on to the Irus Portal.
- A demonstration of what the Irus Portal does and how to use it – both control features and performance enhancing software tools.
- A Q&A session and an introduction to your Account Manager/Technical Support team.
After-sales care
It is important that our systems are maximised for full effect, therefore we are always on hand to answer any queries or to consider suggestions you may have.
All Prefect products carry a minimum 5-year warranty. Irus has an additional Service Contract which is free of charge for the first 12 months and chargeable thereafter.
The Service Contract provides quick and efficient support and maintenance for your Irus ecosystem. It covers full access to all (non-subscription) Irus features, remote support*, software updates, and monthly condition reports.
*Our engineers are able to monitor and intervene remotely if: A fault is detected, Programme/profile settings need adjusting, Hardware/Software needs updating, or General telephone support is required.
Feedback
Our feedback surveys are testament to the meticulous way in which we conduct our projects.
With close to a 100% positive response score to our ‘Ratings Survey’, customers are very pleased with our ‘Pre- construction/Live on site’, and ‘Handover procedures’. ‘Communication’, ‘Quality of workmanship’, ‘Interaction with residents’, and ‘Understanding of customers operation styles’ also scores very highly. As does ‘Enjoyment of working with Prefect’ and suggestions of ‘Recommendation to others’.
Unite Students
Head of Carbon & Energy, UWE
(Previous) Building Manager - Host Students Southampton Crossings
Director of Estates,
University of the West of England (UWE)
Vita Students
Vita Students
To see a 50% reduction in heating load and close to £70K saved in year 1 is phenomenal.””
Director of Asset Management, Curlew Capital
Unite Students
Vita Students
Book a call to talk about your project.
